From Patient and Mother of a Patient to Director of Operations & Patient Experience | Paton Smith, Above & Beyond Dermatology
45:59 · Above & Beyond Dermatology · 2026-09-15
**This episode was recorded in April 2026.Episode 070 | When it comes to taking care of patients and taking care of business, look no further than the patient who became the business. In this episode, Dr. Lewellis dives under the hood with Above & Beyond Dermatology's Director of Operations & Patient Experience, Paton Smith.Learning the art of delegation and letting go of our micro-managing tendencies is one of the most challenging -- and rewarding -- aspects of building a business in which you're dangerously capable of wearing all the hats.If you don't challenge yourself to learn this art, those hats start to look a bit worn at best and downright silly at worst. The higher you stack them, the heavier your head becomes, and eventually some of them start falling off. Either way, people are going to notice, and you know damn well most of them look far better on someone else.The practice of Who Not How can only be learned through doing. If you have the courage to do it, you'll eventually find a few Whos you simply can't imagine living without.Join Paton and Dr. Lewellis as they as they reveal Paton's origin story within the practice and dig into patient experience, accessibility, and the critical work of making patients feel seen and heard in an industry where that kind of thing rarely makes it beyond a billboard or an eye roll-inducing mission statement.If you want to learn more about Paton's experience with Above & Beyond Dermatology, just drop her a line at paton@aboveandbeyondderm.com or call/text her at 715-204-4193.If you know a product, service, organization, or individual (including yourself) that we should feature on the show, we'd love to hear from you. Just send Dr. Lewellis a text message at 715-391-9774 or email him at drlewellis@aboveandbeyondderm.com.Looking for a dermatologist? Submit our brief interest form or text/call us at 715-391-9774 to learn more. We offer in-office visits, house calls & virtual care in Wisconsin and virtual care in Illinois and Nebraska.And don't miss the Founding Member offer for our groundbreaking Integrative Skin Health & Longevity Membership program. The first 50 new members who enroll using the code FOUNDER at checkout pay just $89/month, locked in for the lifetime of your membership (regular price: $129/month).Above & Beyond DermatologyIntegrative Skin Health & Longevity MembershipNutrafol -- special pricing and physician exclusive productsNeoGenesis -- my favorite source of stem cell released molecules for skin/hairSilagen.biz -- physician dispensed scar refinement products delivered to your door (use practice code 1206240832P)NewsletterLinkedInFacebookDr. Lewellis on InstagramAbove & Beyond Dermatology on InstagramYouTubeTikTokTwitter/XChange Your Mind, Change Your LifeSoMeDocs (Doctors on Social Media)This page may contain affiliate links.Medical Disclaimer: The Above & Beyond Dermatology Podcast is intended for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment. Nothing discussed on this podcast creates a physician-patient relationship with Dr. Stephen Lewellis, Above & Beyond Dermatology, or any guest.The views expressed are those of the individual speakers and may not represent the views of their employers, affiliated organizations, or one another. Health decisions are personal, and what is appropriate for one person may not be appropriate for another. Always consult your own qualified healthcare professional before starting, stopping, or changing any medication, supplement, treatment, or health-related program.